Help & Support
MocMok is an AI-powered social interaction platform for adults 18+, with experiences including Agent Match, direct messaging and multiplayer social games. If you need help with your account, matching, games, safety or privacy, get in touch.
Contact us
Email: support@mocmok.com. We reply within 1–3 business days. Please include your username so we can find your account.
Delete your account
In the app go to Me → Settings → Security & Privacy → Delete Account and complete the verification step. Your account enters a 30-day grace period during which signing in restores it; after that, your account, profile, chats and game data are permanently deleted. If you cannot sign in, email us and we will process the deletion for you.
Report and block
Block anyone from their profile. Report from a game's results screen, the avatar panel or a direct chat; reports are reviewed by a person within 24 hours. Blocked users are never matched into the same game as you and neither of you sees the other's messages. Manage blocks under Settings → Blocked Users.
Signing in
Email accounts: tap "Forgot password?" on the sign-in screen to reset it with an emailed code. Phone accounts have no password and sign in with an SMS code each time; phone sign-in currently supports US (+1) numbers only. Elsewhere, use email or Sign in with Apple.
Age requirement
MocMok is for adults aged 18 or older; a date of birth is required at sign-up.
Privacy and data requests
See the Privacy Policy for what we collect and why. To export your data, correct it or exercise other rights, email us.
Appeals
If you believe your account was banned by mistake, email us with your username and we will take another look.
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